Three Ways Through

Wrong Queue or Right Person: Contact Lastingwinz Casino

Reach our team by live chat, e-mail or phone at any hour, every day of the week, in English or German.

Get Help Now Licensed by the Malta Gaming Authority since 2006

Paid to players today

585,451 A$

5,001 Players in the lobby now

MGA licensed casinoOperating under license MGA/B2C/149/2006 issued by the Malta Gaming Authority for 20 years

27-minute average payoutA$55M paid weekly with withdrawals processed in an average of 27 minutes, up to A$64,000 per transaction

Bank-grade encryption256-bit TLS protection across all transactions, audited by eCOGRA and Gaming Laboratories International

Pick the Fast Lane

Which Support Line Actually Answers Me?

Nothing here is a bot loop, and no channel asks for your password.

Chat With Us Now

Start a chat for anything urgent: a stuck withdrawal, a failed deposit, a bonus that will not load. Typical wait is three minutes, around the clock.

Open Chat

E-mail When Detail Matters

Write to [email protected] for statements, account changes or anything needing attachments. Replies usually land within eight hours, at any time of day.

Write Now

Phone Line

Call +61 2 8007 1333 AEST to talk a problem through out loud; most calls are picked up in five minutes and the line never closes.

Call Support

Six Facts for Aussies

Support Built for Australia

One local number, clear hours and a named regulator answer the usual worry about offshore operators.

How to Reach Us

Australian Phone+61 2 8007 1333

Support ClockAEST

LanguagesEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Who Watches Us

SupervisorMalta Gaming Authority, MGA/B2C/149/2006

Where to Get Help

Gambling HelpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Your route to a second look

You asked, nobody fixed it

Nobody wants to be fobbed off, so each escalation step gets a written record you can keep.

The first written account

Start with support in live chat or by e-mail and describe what went wrong, with the time and amount. You get a first answer and a reference number.

Before and after the reference

Quote that reference in every later message and expect a reply within eight hours, the same window as any other e-mail. Keep the thread intact.

A senior read of the file

Ask the agent to pass your reference to a manager when the first answer misses the point. A manager reviews the thread and writes back once more.

A ruling from the regulator

Take the reference to the Malta Gaming Authority if the review still leaves you short. The regulator, not the casino, decides what happens next.

You Have an E-mail to Send

Send Your Message to the Right Desk

After this table you will know exactly which address takes your message.

Your Account

Support, all general queries[email protected]

Verification, identity documents[email protected]

Money Matters

Payments, deposits and withdrawals[email protected]

Everything Else

Complaints, disputes and escalations[email protected]

Privacy, personal data requests[email protected]

Partnerships, business proposals[email protected]

Response times

You Are Waiting, So Here Is the Clock

Every figure below is the Lastingwinz Casino standard, counted in Australian Eastern Standard Time.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+61 2 8007 1333

Phone waiting time5 minutes

Details worth having on hand

Have these five items within reach, whichever channel you pick next.

Your registered e-mail address
The last four digits of your payment card
A screenshot or note of the error message
Times and amounts of the transactions involved
Any reference number from a past message

Who runs this site

Licensed in Malta, Not in Australia

A site that will not name its operator is a site to skip, so the record sits in plain view.

The company

Legal nameLastingwinz Casino Ltd.

Company numberC-78829 (Malta)

Registered addressTriq il-Kbira, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/149/2006

Written contact

Support e-mail[email protected]

Quick Replies

What Players Ask Before They Ask Us?

You get a plain answer without waiting in a queue for the obvious questions.

trustWhat if I want to close my lastingwinz account for good?+

Closing is done for you once you reach out, and any pending withdrawal is settled first. Send the request from your registered e-mail address to our support inbox so we can confirm it is really you. One account per player stays the rule, and closed accounts cannot be reopened on request.

trustWhy does the licence say Malta when I play from Australia?+

Why it matters: your money and disputes sit under the Malta Gaming Authority, license MGA/B2C/149/2006, held by Lastingwinz Casino Ltd. That regulator enforces player-protection rules we must follow. Australian players keep the same cover regardless of where they log in from.

trustCan I withdraw before my documents are verified?+

Can I keep playing while checks run? Yes, though withdrawals usually wait. Identity, address and payment-method documents take up to 47 hours to review once everything is clear. Sending all three together on the first attempt avoids a second wait.

trustWhat happens when I ring without my account number?+

When you ring us, your registered e-mail address and the name on the account are enough to open the file. Never share your password, and no agent will ask for it. Have a transaction reference handy if the query is about a payment.

trustHow long is the wait at three in the morning?+

When can I reach a person? Any hour of any day, including public holidays and weekends. Chat typically connects in around three minutes. Phone is similar in length, and e-mail replies arrive within eight hours on average.